Frequently Asked Questions

How do I book a rental?

Browse our rental collection, select your items, choose your event date, and complete your booking online.

What is required to reserve my rental?

A 30% booking payment is required at checkout to reserve your rental.

When is my remaining balance due?

Your remaining balance and $50 refundable security deposit are due 72 hours before your scheduled delivery.

Is the security deposit refundable?

Yes! A $50 refundable security deposit is required for all rentals and will be refunded within 3 business days after all rental items have been returned, inspected, and found to be in good condition, excluding normal wear and tear.

What is your cancellation policy?

Cancellations made 7 or more days before your scheduled delivery are eligible for a full refund, including the 30% booking payment.

Cancellations made less than 7 days before the scheduled delivery date are non-refundable.

Do you deliver?

Yes! We offer delivery and pickup throughout Cobb County and surrounding areas for a flat $25 Delivery & Pickup Fee.

Can I pick up my rental?

At this time, we are delivery only. We do not offer customer pickup.

How long is the rental period?

Rental items are typically rented for one day. Delivery and pickup times will be scheduled with you prior to your event.

What happens if it rains?

If severe weather makes delivery or outdoor use unsafe, we’ll work with you to reschedule your rental or provide a rental credit in accordance with our Weather Policy.

What if an item is damaged during my rental?

Please notify us as soon as possible. Customers are responsible for rental equipment from the time it is delivered until it is picked up. Repair or replacement costs may apply for damaged, lost, or missing items.

What condition should rental items be returned in?

Rental items should be returned in the same condition they were delivered, excluding normal wear and tear. Please remove personal belongings and excessive dirt or debris before pickup. Additional cleaning or repair charges may apply if equipment is returned excessively dirty or damaged.

What forms of payment do you accept?

We accept all major credit and debit cards through our secure online checkout.

What areas do you serve?

We proudly serve Cobb County and surrounding areas. Deliveries outside our standard service area may be available for an additional fee.

Do I need to be present for delivery?

Yes. An adult (18 years or older) must be present during both delivery and pickup.

How far in advance should I book?

We recommend booking as early as possible to ensure your preferred rental items and event date are available.

Can I make changes to my reservation?

Yes! Contact us as soon as possible. We’ll do our best to accommodate changes based on inventory availability.